Return and Refund Policy

At Elegance Closet, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Below are the terms for returns and refunds.

Returns

We accept returns on all products within 14 days of delivery. To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.

  • Proof of purchase (order confirmation or receipt) must be provided.

Steps to Initiate a Return:

  1. Contact our customer support team at +1-646-466-4350 or via email at support@elegancecloset.com to request a return authorization.

  2. Once your return is approved, we will provide instructions on where to send the item.

Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds:
    Refunds will be processed to your original method of payment within 7–10 business days of approval.

Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards

  • Final sale or clearance items

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at +1-646-466-4350 or support@elegancecloset.com or Info@elegancecloset.com.

Cancellations

Orders can be canceled within 24 hours of purchase. After this time, the order may already be processed for shipping, and a return will need to be initiated instead.

Contact Us

If you have any questions about our return and refund policy, feel free to contact us:

We are committed to making your shopping experience smooth and worry-free. Thank you for choosing Elegance Closet!